Practice Complaints Procedure – Information For Patients
Sixty Six Dental Practice
If you have a complaint or concern about the service you have received from the dentist or any of the staff working in this practice, please let us know. We operate a practice complaints procedure. Our complaint system adheres to national criteria.
- Please ask reception for a copy of our complaints policy
Please place your concern in writing to;
Dr Leo Roche or Dr Adam Jones
Sixty Six Dental
66 Station Road
We shall acknowledge your complaint within 2 workings days.
We will aim to investigate your complaint within 10 working days.
Complaining on Behalf of Someone Else
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have the permission to do so. A note signed by the person concerned will be needed, unless that are incapable of providing this because of physical or mental illness or are a child under 16 years.